Whether youre planning a training course or using external courses weve compiled a list of free and paid training courses for you to choose from its important to take a break and have some fun in order to keep your team members engaged the following customer service training games may seem trivial but they do more than simply drive a concept or point home they help foster a . Every year forward looking companies invest a considerable sum of money to provide customer service training to their employees some of them keep track of their training using a learning management system to be sure that you are on the right track we gathered the best customer service training ideas from the experts. Customer service training games and activities five free customers service training games the following are five free customer service training games that we have used with clients during our customer service courses for more than a decade we frequently receive requests for training ideas from organizations wishing to develop their own customer service programs. Theres a way though to let your service reps live and learn these skills in a time compressed manner training games many of the games and ideas ill suggest here are based on improvisation an area that more and more companies are discovering as a powerful tool for communication training the power of improvisation games for customer . Ice breakers will help the group feel more comfortable interacting they will aid in teaching customer service skills such as listening patience and the importance of a positive attitude ice breaker ideas for customer service training can be fun and energizing
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